This document/service/product is provided by COLAWALLEX USA INC and its affiliates (hereinafter referred to as "the Company"). The websites and apps under the Company are collectively known as "ColawalleX". We recommend that you review the relevant terms and conditions on ColawalleX's official website before using the services and apps of ColawalleX.

If you wish to close your Colawallex account, please follow these steps:

1. Withdraw any remaining funds

First, withdraw any funds remaining in your Colawallex account to your connected bank account. This ensures you receive all money stored in your account before closure.

2. Contact customer support

Next, contact our customer support team via live chat or email. Let them know you wish to close your account. They will guide you through the account closure process.

3. Provide reason for closure

We may ask for your reason for wanting to close the account. This helps us improve our services. However, you are not obligated to provide a reason if you wish to keep it private.

4. Confirm account closure

Once initiated, we will confirm your Colawallex account closure via email. This serves as a written record that your account has been closed as per your request.

5. Allow processing time

Please allow 1-3 business days for account closure processing. You will receive confirmation once your account is fully closed.

6. Remove payment methods

Finally, remember to remove any linked cards or bank accounts from your closed Colawallex account. This fully disconnects your financial information.

If you have any other questions, please contact our support team. We will be happy to assist with closing your Colawallex account.